Gateway Packaging Inc.
Last Updated: [Insert Date]

1. Introduction

Welcome to Gateway Packaging Inc. (“Company,” “we,” “us,” or “our”). By accessing or purchasing from our business, website, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

If you do not agree with any part of these terms, you must discontinue use of our services immediately.

2. Definitions

  • “Client,” “Customer,” “You” – The individual or business purchasing our products or services.
  • “Products” – Packaging materials, wholesale items, or any goods supplied by us.
  • “Services” – Custom packaging solutions, shipment, consultation, or any related offerings.

3. Products & Services

3.1 Product Quality
We source products from verified suppliers in China, Taiwan, Vietnam, and other authorized regions. While we ensure durability and reliability, product variations may occur due to manufacturing and import processes.

3.2 Custom Orders
Custom packaging orders require detailed specifications from the client. Any errors arising from incomplete, incorrect, or unclear instructions are the responsibility of the client.

3.3 Availability
All products are subject to availability. We reserve the right to modify or discontinue items without prior notice.

4. Pricing & Payment

4.1 Pricing
Prices listed are in USD unless stated otherwise. Prices may change due to market conditions, supplier cost changes, or import tax fluctuations.

4.2 Payment Terms

  • Full payment is required before shipment unless a written agreement states otherwise.
  • Accepted payment methods include bank transfer, credit card, or other approved methods.
  • Late payments may incur additional charges.

4.3 Taxes & Duties
Customers are responsible for any applicable sales tax, import duties, or customs clearance fees.

5. Order Processing

5.1 Order Confirmation
An order is considered confirmed only after full payment and issuance of an order confirmation document.

5.2 Lead Time
Estimated shipment or production timeframes are approximations and not guaranteed.

5.3 Order Modifications or Cancellations

  • Cancellations must be made within 24 hours of placing the order.
  • Custom orders cannot be canceled once production has started.
  • Any changes requested after confirmation may incur additional charges.

6. Shipment & Delivery

6.1 Shipping Terms
We provide domestic delivery within the United States and international shipping where applicable. Shipping carrier choice may vary.

6.2 Risk Transfer
Risk of loss or damage passes to the customer once the product is handed over to the shipping carrier.

6.3 Delays
We are not responsible for delays caused by:

  • Customs clearance
  • Shipping carriers
  • Weather, natural disasters
  • Global supply chain issues
  • Labor strikes or unexpected global events

6.4 Inspection Upon Delivery
Customers must inspect products immediately upon delivery. Any defect or shortage must be reported within 48 hours.

7. Returns & Refunds

7.1 Return Eligibility
Returns are accepted only for:

  • Manufacturing defects
  • Wrong items delivered
  • Damaged packaging upon arrival (proof required)

7.2 Non-Returnable Items

  • Custom-made packaging
  • Used or opened products
  • Sale or clearance items

7.3 Refund Processing
Refunds will be processed within 7–14 business days after approval. Shipping costs are non-refundable.

8. Warranties & Limitations

8.1 Warranties
We provide no implied warranties unless explicitly stated. Product durability may vary depending on use and handling.

8.2 Limitation of Liability
To the fullest extent permitted by law, Gateway Packaging Inc. is not liable for:

  • Lost profits
  • Business interruption
  • Indirect or consequential damages
  • Customer misuse of products
  • Delays beyond our control

Maximum liability shall not exceed the value of the purchased product.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping and billing information
  • Review product specifications before confirming an order
  • Comply with all relevant import, export, and usage laws
  • Handle packages according to standard practices to avoid damage

10. Privacy & Data Protection

We may collect customer information for order processing and communication purposes.
Your information will not be sold or shared with third parties except for logistics, payment processing, or legal compliance.

A full privacy policy is available upon request.

11. Intellectual Property

All logos, brand names, product descriptions, and marketing content are the property of Gateway Packaging Inc. Unauthorized use is prohibited.

12. Governing Law

These Terms & Conditions are governed by the laws of the State of New York, USA, without regard to conflict-of-law principles.

13. Dispute Resolution

Any disputes must first be attempted to be resolved through mutual negotiation.
If unresolved, disputes may proceed to:

  • Mediation, and if necessary
  • Binding arbitration in New York

14. Amendments

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the revised terms.

15. Contact Information

Gateway Packaging Inc.
54-08 46th Street, Maspeth, Queens, New York, 11378
📞 +1 929 454 3412
📞 +1 347 507 0646
📧 info@gwaypack.com
🌐 www.gwaypack.com